Privacy Policy

Privacy Policy

Last updated: 07/13/2026

TAXIFIRE respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how TAXIFIRE collects, uses, stores, shares and protects information when you use our websites, mobile applications, transportation services, delivery services and related features.

Who We Are

TAXIFIRE is a mobility and delivery platform that connects passengers, customers, drivers, delivery partners and businesses.

For the purposes of this Privacy Policy, TAXIFIRE refers to UR GLOBAL TRADE LTD located at 128 CITY ROAD LONDON EC1V 2NX . UNITED KINGDOM, and any authorised local entity responsible for providing TAXIFIRE services in your country.

Information We Collect

We may collect the following categories of personal information:

• Name, profile picture, date of birth and contact information
• Telephone number, email address and account credentials
• Identity documents, driving licences and vehicle documents
• Device information, IP address, operating system and application version
• Location information when location permissions are enabled
• Pickup points, destinations, routes and trip history
• Payment method, payment status and transaction records
• Ratings, reviews, messages and customer-support communications
• Driver availability, completed trips and earnings information
• Information required to prevent fraud, protect users and comply with legal obligations

Location Information

TAXIFIRE uses location information to provide essential mobility and delivery features.

For passengers and customers, location information may be used to identify pickup points, destinations, nearby drivers, estimated routes and service availability.

For drivers and delivery partners, location information may be collected while they are online or completing a service to enable matching, navigation, trip tracking, safety features and service management.

How We Use Your Information

We may use personal information to:

• Create and manage user accounts
• Connect passengers and customers with drivers or delivery partners
• Calculate fares, routes, taxes, commissions and estimated arrival times
• Process payments, refunds, wallet operations and transaction records
• Verify drivers, vehicles and identity documents
• Provide navigation, tracking and safety features
• Send trip updates, account alerts and service notifications
• Respond to questions, complaints and support requests
• Detect fraud, abuse, unauthorised activity and security risks
• Improve our applications, services and user experience
• Comply with applicable laws, court orders and regulatory requirements
• Send promotional communications where permitted and when the required consent has been obtained

Legal Basis for Processing

Where required by applicable law, we process personal information based on one or more of the following grounds:

• Providing the services requested by you
• Your consent
• Compliance with legal and regulatory obligations
• Protection of users, drivers, TAXIFIRE and the public
• Our legitimate business interests, provided that your rights are appropriately protected

How We Share Information

We may share information only when necessary to provide, secure or manage our services.

• Passengers may receive limited driver and vehicle information
• Drivers may receive the passenger’s name, pickup point and destination
• Payment providers may receive information required to process transactions
• Technology, mapping, communication, verification and hosting providers may process information on our behalf
• Professional advisers may receive information where necessary for legal, accounting or auditing purposes
• Government authorities may receive information when legally required
• Information may be transferred during a merger, acquisition, restructuring or sale of business assets

TAXIFIRE does not sell personal information in exchange for money.

Payments

Payments may be processed by authorised banks, mobile-money operators, card processors and other payment service providers.

TAXIFIRE may receive transaction references, payment status, currency, amount and limited payment details. Full card or mobile-money credentials may be collected and processed directly by the relevant payment provider under its own privacy policy.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services and fulfil the purposes described in this Privacy Policy.

Certain records may be retained for longer periods when required for legal compliance, taxation, accounting, payment disputes, fraud prevention, safety investigations or the establishment and defence of legal claims.

International Data Transfers

Because TAXIFIRE may operate in several countries, personal information may be processed or stored outside the country where it was originally collected.

Where required, we use appropriate legal, contractual and organisational safeguards to protect information transferred between countries.

Data Security

We use reasonable technical, administrative and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction.

However, no website, mobile application, transmission system or storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on the laws applicable in your country, you may have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of certain personal information
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent
• Request a portable copy of eligible information
• Opt out of certain marketing communications
• Submit a complaint to the competent data-protection authority

These rights may be subject to legal limitations, identity verification and record-retention requirements.

Account Deletion

You may request deletion of your TAXIFIRE account through the available application settings or by contacting us.

After receiving a valid request, we will delete or anonymise eligible information unless continued retention is required for legal, financial, security, dispute-resolution or fraud-prevention purposes.

Cookies and Similar Technologies

Our website and services may use cookies, application identifiers and similar technologies to maintain sessions, remember preferences, measure performance and improve security.

Where required by law, non-essential technologies will be used only after obtaining the appropriate consent.

Children’s Privacy

TAXIFIRE services are not intended to be used independently by children who are below the minimum legal age required in their country.

Where services involving minors are permitted, they must be used in accordance with applicable law and any required authorisation from a parent or legal guardian.

Third-Party Services

Our applications or website may contain links to third-party websites, maps, payment services or communication tools. Their privacy practices are governed by their own policies, and TAXIFIRE is not responsible for how independent third parties process information.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our services, technology, business practices or legal obligations.

When material changes are made, we may notify users through the TAXIFIRE application, our website, email or another appropriate communication method.

Contact Us

For questions, requests or complaints relating to this Privacy Policy or your personal information, please contact:

contact@taxifire.com

UR GLOBAL TRADE LTD : 128 CITY ROAD LONDON EC1V 2NX . UNITED KINGDOM